Service Directions, SDI online laundry room solutions, commerical laundry room sales and service

Answers to Frequently Asked Questions

Helpful Hints for Using Your Smart Card:

Smart Card Tips:

If you insert your card into the machine and get an error message (ERR), clean the card with rubbing alcohol or Windex. If that does not work mail it to SDI, 219 Riverdale Ave. Yonkers, N.Y. 10705 attn: Customer Service. Please include your name, address and phone number.
You should always have two cards in case you have a problem with one. Please call us; we will be glad to mail you a spare.
For a refund, fill out our online form at sdilaundrysolutions.com/smartcard.html (click Problem With My Card) or call our office for an instant refund code.
If you do not have a card please ask your super for one.
If the smart card does not have a number on it, go down to the laundry room with your card and a pen and paper. Insert your card into the Coded Value Adder machine (CVA) and it will display the card number.
When using the computer, please make sure that you highlight the correct card that you have in your hand.
If you forgot your password or username, follow the instructions to get a new one.
Your new CVA code will expire after 7 days, so please use it as soon as possible.
Be sure to pull your smart card out of the machine when the read-out says “pull card.”

Laundry Room Tips:

Too much soap will clog up the machines. Only use 1/8 cup of soap or less for best results.
Do not add water to the machines. This could cause a flood.
Always clean lint screen before running the dryer.
Overloading machines may cause breakdowns.
If the washing machine does not spin out re–wash the load and call us for a refund.
If you spill anything in the laundry room please clean it up.
Do not slam machine doors as they may break as a result.
Do not remove laundry carts from the laundry room.
We will always make our best effort to respond to service calls within 24 hours.
If you experience any problems in your laundry room, please call us or report it online, with the number of the machine, building address, and description of the problem.